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Oracle Social Relationship Management Cloud Servic課程

 
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部份程大綱
 
  • 培訓內(nèi)容:
    1、Oracle Social Relationship Management - Platfrom Overview
    Describe SRM tools and subcomponents
    Describe the features and functions of the SRM platform
    2、Oracle Social Relationship Management - Workflow and Automation Set-up and Configuration
    Describe Workflow & Automation features and functions
    Configure Social Engagement & Monitoring Cloud settings (channels, users, permissions,
    automations and plugins)
    Configure Social Marketing Cloud account settings for the My Profile and Resource Tabs
    3、Oracle Social Relationship Management - Social Marketing Cloud Product Area Configurations
    and Features
    Create a post in Publish
    Take actions on post in Publish (preview, quick edit, full edit, copy, copy a suggested,
    or remove the post)
    Configure the Admin Tab settings in Publish
    Create and attach coupons and polls to social streams with Publish
    Create and post a Custom Wall App with Publish
    Describe how to use Dynamic Link Tracking
    Set up Dynamic Link Tracking in Admin
    Create a Tracking URL on the Create a Post Page (CAPP)
    Create Open Graph Objects and custom domains
    4、Oracle Social Relationship Management - Social Engagement & Monitoring Cloud Product
    Configuration and Features
    Explain how to view messages on the Monitor Tab in Engage
    Perform messaging actions available in Engage
    Filter messages in Engage
    5、Oracle Social Relationship Management - Social Marketing Cloud Listen & Analyze
    Describe the metrics and what data the charts show on the Facebook Dasboard in the Resources Tab
    Describe the data and types of interactions reported in the Facebook Engagement section of the
    Resources Tab
    Describe the three types of metrics reported in the Facebook Visibility section of the Resources Tab
    Explain how to use the Resources Tab in Listen & Analyze
    Explain how to use the Social Campaigns Tab to anlayze the performance of published posts
    6、Oracle Social Relationship Management - Social Engagement & Monitoring Cloud Listen & Analyze
    Create and manage Topics
    Create and edit Topics in a Bundle
    Explain how to use the Dashboads Tab to analyze data
    Run and export reports for internal user activity
    Run and export post-level data for Facebook and Twitter
    Run and export page-level data for Facebook
    7、Oracle Social Relationship Management - Content & Apps
    Build a view in Content & Apps
    Create a brand template in Content & Apps
    Connect a view live on Facebook in Content & Apps
    Customize a view in Content & Apps
    8、Oracle Social Relationship Management - CX Solution Integration Configurations
    Explain the Oracle Customer Experience vision
    Configure SRM integrations
 

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  備案號:備案號:滬ICP備08026168號-1 .(2024年07月24日)...............
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